Shipping Information

Free Ground Shipping on orders over $69

$7 Flat-Rate Ground Shipping on orders under $69

Exceptions: Free Ground Shipping threshold must be met before sales tax to qualify; Gift Card purchases do not count towards qualification. Not applicable to orders containing oversized or overweight items (exceeding 36” in length, exceeding 25 lbs. in weight, or gallon size paints/mediums). Not applicable to orders being delivered outside of the 48 contiguous states. All additional charges are calculated using UPS rates and will be added to your order during checkout.

Orders placed before 12 pm EST Mon – Fri are processed and shipped same-day.

Orders placed after 12 pm EST Mon – Fri, on weekends or holidays* will be processed and shipped on the next business day.

*All A&C Supply locations are closed on the following U.S. Holidays:

  • New Year’s Day (January 1)
  • Memorial Day (last Monday in May)
  • Independence Day (July 4)
  • Thanksgiving Day (fourth Thursday in November)
  • Christmas Day (December 25)

 

In addition, our Shipping Department is closed on Labor Day (first Monday in September). No UPS pickup or delivery service will be available on this day.

Exceptions: Most orders are shipped from our primary fulfillment center in Portland, ME. If any item(s) on your order are out of stock at this location, your order will likely ship from an alternate location. Occasionally we may not be able to process and ship same-day due to unforeseen circumstances. We will make every effort to notify you if we cannot ship the same day.

 

UPS Services & Transit Time

For information on UPS service definitions and delivery commitment times, please refer to UPS Domestic Shipping Services and UPS International Shipping Services

For information on UPS Service Guarantees, please refer to pages 24-25 of UPS Tariff/Terms and Conditions of Service

If you have any questions regarding the transit time of your order, please contact our shipping department at 844-644-7778, between the hours of 8:00 AM – 5:30 PM Mon – Fri.

Approximate Ground Shipping Timeline Map
Approximate Ground Shipping Timeline Map of the U.S.

 

International Shipping

  • International orders are shipped via UPS Worldwide or UPS Standard service.
  • Free and Flat-Rate Shipping offers do not apply to international shipments.
  • Shipping cost will be determined during checkout, based on the size and weight of the package(s), and the destination.
  • Hazardous or flammable items cannot be shipped outside of the contiguous US.
  • Items delivered by truck, such as easels and tables, are not available for international shipment.
  • The recipient of an international shipment will be responsible for paying any applicable duty and tax upon delivery.

 

Gift Cards

  • Gift Cards ordered online are processed between 8:00 AM – 5:30 PM EST, Mon – Fri.
  • Physical Gift Cards are mailed within one business day from Portland, ME at no cost via USPS First Class Mail.
  • You will also receive an electronic version once your Gift Card has been activated, which can be used in-store or online at any time.

 

Out of Stock and Backorder Policy

  • We cannot guarantee that all items will be available for immediate shipment. If any item(s) you purchase are back ordered, we will contact you prior to processing your order.
  • Backordered items ship to you at no additional cost as soon as they become available.

 

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