Shipping Information
FREE Ground Shipping on orders of $59.00 or greater*
$3 Flat-Rate Ground Shipping on orders between $35.00 - $58.99*
$7 Flat-Rate Ground Shipping on orders under $35.00*
*Exceptions: Threshold must be met before sales tax to qualify. Gift Card purchases do not count towards free or flat-rate shipping thresholds. Orders containing oversized or overweight items may not qualify (exceeding 36” in length, exceeding 25 lbs in weight, or gallon-sized paints and/or mediums). Not applicable to orders being delivered outside of the 48 contiguous United States.
Most orders placed before 12 PM EST Monday-Friday are processed and shipped within 2 business days.
Gift Cards
- Gift Cards always ship for FREE via USPS First Class Mail and usually arrive within 4-7 business days. USPS does not offer tracking for first class mail. We are unable to guarantee USPS delivery times.
- We process Gift Card orders between the hours of 9 AM - 5 PM EST, Monday-Friday (excluding holidays).
Please allow 1 additional business day of processing if your order is placed after 12 PM EST Monday-Friday, over the weekend, or on a U.S. holiday*.
*All A&C Supply locations are closed on the following U.S. holidays:
- New Year’s Day (January 1st)
- Memorial Day (last Monday in May)
- Independence Day (July 4th)
- Thanksgiving Day (fourth Thursday in November)
- Christmas Day (December 25th)
In addition, our Shipping Department is closed on Labor Day (first Monday in September). No UPS pickup or delivery service will be available on this day.
Exceptions: Our primary fulfillment center is located in Portland, ME. If any item(s) on your order are out of stock at this location, your order will likely ship from an alternate location. Occasionally, we may not be able to process and ship orders within the aforementioned time frame due to unforeseen circumstances. We will make every effort to notify you as soon as possible, should your order require additional time to ship.
UPS Services & Transit Time
For information on UPS service definitions and delivery commitment times, please refer to UPS Domestic Shipping Services and UPS International Shipping Services.
For information on UPS Service Guarantees, please refer to pages 24-25 of UPS Tariff/Terms and Conditions of Service.
If you have any questions regarding the transit time of your order, please use our Customer Support Form, or contact our Shipping Department at (844) 644-7778 between the hours of 9 AM - 5 PM EST (Monday-Friday).
Approximate Ground Shipping Timeline Map
International Shipping
- International orders are shipped via UPS Worldwide or UPS Standard service.
- Free and flat-rate shipping offers do not apply to international shipments.
- Shipping cost will be determined during checkout based on the size and weight of the package(s) and the destination.
- Hazardous or flammable items cannot be shipped outside of the contiguous US.
- Items delivered by truck, such as easels and tables, are not available for international shipment.
- The recipient of an international shipment will be responsible for paying any applicable duty and tax upon delivery.
Out Of Stock & Backorder Policy
- We cannot guarantee that all items will be available for immediate shipment. If any item(s) you purchase are back ordered, we will contact you prior to processing your order.
- Backordered items ship to you at no additional cost as soon as they become available.