You can return unopened, resalable merchandise within 30 days for both online and in-store purchases. Unfortunately, any shipping charges are nonrefundable, and return shipping fees are your responsibility unless there was an issue with your order. If a shipping mistake occurred that was our error, we will refund shipping on a case-by-case basis. Online returns are only accepted with prior authorization, and may be subject to a restocking fee.
Non-Returnable items for both online and in-store purchases include:
- Custom Framing
- Pantone Guides
- Closeout Items
- Special Orders
- Gold Leaf
- Gift Cards
If you have questions about returning a product you purchased in an A&C store, please call the store directly. Find store details in our Store Locator.
Please call us immediately if your online order arrives damaged or defective. Keep all packing materials and damaged products. UPS may need to inspect all original packaging.
Shipping Contact Information
- Monday – Friday, 8 am – 5:30 pm EST
- Phone: 844-644-7778
- Email: [email protected]